HSG Launches Pro Glass Alliance; Focus is on Combined Purchasing Power, Customer Service

A discussion was hold not long ago in Memphis, Tenn., rising the concept, and a follow-up webinar was hold currently and attended by more than 50 representatives.



“To put it in short, you feel similar to our attention is beneath siege,” mentioned HSG boss Paul Gross in introducing the concept. “The contest is really paltry currently and our customers need more and improved options than you currently see.”



The Pro Glass Alliance, Gross said, is “open at free to any person who meets our criteria.” Pro Glass clamp boss and broad executive Dan Mock told glassBYTEs.com™/ AGRR ™ publication that the module is currently existing to what HSG refers to as its Tier 1 network locations.



“We’re really perplexing to erect an A-team of glass shops,” says Mock.



Gross mentioned the Pro Glass Alliance is written to offer the advantages of a considerable firm to not as big ones.



“These solutions are going to broach improved patron service practice and a improved on the whole result is to industry,” he said. ” … I regard to be able to vie head-to-head you have to emanate a differential service opportunity. Additionally we’re going to have to residence this belief that your largest contestant is shopping millions of pieces of glass and urethane more than you.”



He added, “We believe there’s an chance to strap that same shopping power by a shopping co-op.”



Referrals moreover will advance in to play, mentioned Gross. “We’ve got to ensure that increased referrals is a key segment of this process,” he said.



“Furthermore, you must be ensure that you have things such as aloft standards for selling resources, for instance.”



Gross mentioned that nonetheless his group has no grave attribute with the Auto Glass Replacement Safety Standards (AGRSS) Council Inc., “AGRSS registration is a vicious segment of this.”



“We wish to urge on everybody to turn an AGRSS-registered participant,” he said.



All of this comes back to a concentration on the finish customer, mentioned Gross. “What we’re carrying out is focusing on the customer-to be entirely satisfactory that is where this specific contestant has succeeded. They’ve had a poignant concentration on the customer,” he said.



Gross mentioned audited financials will be supposing to participating shops is to shopping commune portion of the module “to ensure it’s being [conducted] at an at-cost basis.”



One subject that came up during the webinar was this: because would a third-party director coordinate such a program?



“That’s a really satisfactory and innate question,” mentioned Gross. “Without this our business model is going to be weaker because there’s not going to be a burly eccentric sell residents … We’re not going to have any person to give the referrals to.”