USA: Pilkington Streamlines Inventory and Improves Customer Service With Infor

The forecasting, inventory planning, and sales and operations planning solution is expected to improve product availability and reduce inventory in Pilkington’s global automotive glass replacement (AGR) business.



Pilkington has a market leadership position in the global AGR market which has shown consistent growth for the past two decades. Pilkington Automotive Glass Replacement (PAGR) identified a need for business-specific demand-planning solutions when the company realized it could increase revenue and stimulate demand by improving the customer experience.



Pilkington’s complex distribution model involves multiple stock locations, expanded product ranges and high volumes of product change. Pilkington sought a solution with the experience built in to handle this complexity as its existing planning systems failed to meet the high levels of customer service availability required, without increasing cost and inventory. Infor SCM Demand Planning proved itself to be capable of providing a level of support beyond ERP and localised point solutions. It was chosen because of its scalability and the balance between functionality and ease-of-use and implementation.



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